Conditions of Product Sales through the e-shop located at the website www.bibliotopia.gr
1. Range of Application
1.1 These terms apply to the product sale by the company under the name “STAR BOOKS SA TRADING BOOKS, PAPERS, MULTIMEDIA AND RELATED ITEMS" and the distinctive title «STAR BOOKS SA" (hereinafter «STAR BOOKS») through the e-shop located at the website www.bibliotopia.gr.
1.2 Any deviation from these terms must be accepted written by STAR BOOKS to be valid, otherwise it has not the slightest effect and is not binding for STAR BOOKS.
1.3 Anyone submitting request for the purchase of a product via STAR BOOKS’ e-shop located at the website www.bibliotopia.gr, fully and unreservedly accepts all these terms without exception.
2. Seller Details
2.1 The seller of goods to the consumer through the online store located at the website www.bibliotopia.gr site is the company with the name “STAR BOOKS SA TRADING BOOKS, PAPERS, MULTIMEDIA AND RELATED ITEMS” and the distinctive title «STAR BOOKS S.A.» (STAR BOOKS), based in Nea Smyrni of Attica on the 9th 25th Martiou street, Postal Code 171 21, Vendor Registration Number (article 4 Ν.2251/1994) 1413/13, GCR Number 121708199000 and TIN 099755182.
3. Training of Sales
3.1 As soon as the button “Order Confirmation” is pressed, the customer is sending a proposal to STAR BOOKS to purchase the items in the basket, and fully endorses the implementation of each and every one of these product sales terms. In case the customer calls STAR BOOKS himself so to place his order on the telephone, authorizes the employee of STAR BOOKS who answered the call to complete the order on behalf of the customer.
3.2 The confirmation of receipt of the purchase proposal (ie the confirmation of order entry), which is sent automatically immediately after placing the order, certifies that the customer's order has been received by STAR BOOKS. However, it does not constitute acceptance of the proposal for purchase of the product ordered by the customer on behalf of STAR BOOKS.
3.3 The acceptance of the proposal of the customer for purchase a product he has ordered will occur only after the declaration of acceptance of that proposal from STAR BOOKS, which will be sent to the customer in a separate e-mail of confirmation of acceptance of the order and shipment of the product, or confirmation of preparedness to receive the product which the customer ordered by a physical store of STAR BOOKS.
3.4 The customer is burdened by all – without exception – communication with STAR BOOKS costs on any question related to the purchase of goods from the online store located at the website www.bibliotopia.gr.
4. Product Prices
4.1 All prices of products that are sold by the online store of STAR BOOKS located at the website www.bibliotopia.gr are priced in euro and include the legal attributable VAT.
4.2 The prices of products available through the online store of STAR BOOKS located at the website www.bibliotopia.gr may change at any time without warning.
4.3 STAR BOOKS endeavors to ensure the accuracy and completeness of the contents of the shop located at the website www.bibliotopia.gr, but in no case guarantees that the pages, the services, the choices, the information, the prices, and, in general, the contents of that online store will be provided without interruption, errors, omissions, misstatements, and that errors and gaps and inaccuracies will be corrected. Furthermore, STAR BOOKS does not guarantee and cannot ensure that there will be no errors, from any cause, during the import and / or updating of attributes and / or the price of any product sold via the e-shop located at the website www.bibliotopia.gr.
In the context of good faith and for your own protection, please, if you find that a product is offered at an unusually low or high price compared to the market value before proceeding to order, contact STAR BOOKS by sending an e-mail letting us know, to the following e-mail address: firstname.lastname@example.org.
5.1 The various product offers are valid until stocks run out of the product or products made available on offer.
5.2 In case of limited availability of stock of a product that is on offer, STAR BOOKS reserves the right to carry out orders concerning that specific product on the basis of satisfying a larger number of customers, ie the recorded orders from different / special guests / users of the e-shop located at the website www.bibliotopia.gr.
6. Product Availability
6.1 If the products ordered are not available at the time of ordering, STAR BOOKS explicitly reserves the right not to accept this order and therefore not compiling the contract of sale. The customer will be informed accordingly. Any payments primed for execution or already executed will be canceled. Any payments will be returned to the customer in the same way the customer chose to perform the payment in the first place.
6.2 The processing of orders takes place from Monday to Friday from 9 a.m. to 5:00 pm The processing of orders submitted on Saturdays, Sundays and public holidays, takes place on the next business day.
7. Products Delivery
7.1 All orders are either shipped via delivery providers to the customer’s chosen destination (shipping costs are down to the customer), or they can be obtained by whichever physical store of STAR BOOKS the customer finds preferable (in which case no shipping charges apply).
7.2 Shipping costs may vary according to the product type and the size of the package. Shipping costs are presented in detail during the checkout process. You can decrease the shipping expenses by ordering more products at the same time.
Indicative Shipping Costs:
Cash on Store
Shipment via Courier
Prices listed above, include VAT and concern orders which weigh up to 2 kg. In case the weight of an order surpasses the 2 kg minimum (volumetrical* calculated also) , the extra charge is 1.1, 1.3, 2.1 and 2.0€ per kilo, in the above destinations accordingly.
7.3 Free delivery for orders concerning products that weigh totally up to 2 kilos (volumetrical* calculated also) and are worth higher than 39.90 € (including VAT).
7.4 For any queries or requests, you can contact STAR BOOKS on the following number: +30210-9339816.
7.5 Should you choose to pick up your order from any physical store of STAR BOOKS, you will receive an e-mail containing information about when your order will be ready for delivery. The customer is obliged to collect their order within five (5) work days from the day the delivery notification e-mail was sent. In order for customer to pick up their order, the customer should present the order confirmation, the delivery notification as well as a official document of identification (such as an identity card, valid passport or valid driver’s license). If the customer does not pick up their order within five (5) work days since the day the delivery notification was sent, STAR BOOKS reserves the right to withdraw from the sale of this product. In such case, the customer will receive a credit note of equal value to the sale price, which will be repaid by STAR BOOKS in the same manner in which the customer chose to carry out the payment of the price. In case anyone abuses the ability provided to them by STAR BOOKS (e.g. repeatedly ordering products through the online store of STAR BOOKS and not collecting these orders , etc.), STAR BOOKS may, without prejudice to any right of limitation, ward and refuse to sell products to the person or to repel and to refuse to accept the product or products ordered by this person from physical stores.
7.6 In the case that the product is to be sent to the customer’s chosen place, the product is handed over at an external partner in order to be transported and delivered to the customer. The customer is informed via e-mail about the shipment of their order. Shipping costs are calculated by the insertion of the postal code, when the customer completes the delivery address field. Incorrect entry of postal code and, as a consequence, incorrect calculation of shipping costs, is not borne by STAR BOOKS, but the customer alone. The time needed to update the customer on the availability of products of the order and / or initiation of the dispatch of the order (without limitation), usually ranges from two (2) to four (4) work days, the delivery time depending on the place of delivery . In cases of remote destinations, delivery time can be even higher (e.g.- without limitation- remote / inaccessible areas of the mainland, islands etc.). In order to receive one’s order package, the customer is bound to show the order confirmation and notification of shipment as well as an official document of identity (such as ID card, valid passport or driving license valid). In case the customer does not receive their ordered product after being notified their order has been shipped and despite being advised to receive their order from the carrier, STAR BOOKS explicitly reserves the right to withdraw from the sale of this product. In such a case, the customer will receive a credit note of equal value to the sale price, which will be repaid by STAR BOOKS in the same manner in which the customer chose to carry out the payment of the price.
7.7 Under no circumstances is delivery or pickup of an order allowed to be carried out by an underage person, nor upon authorization by an adult. STAR BOOKS explicitly reserves all legal rights, including the right to consider the sale of the product void and / or to withdraw from it, if a minor received any product that is sold by STAR BOOKS.
7.8 In case a product bought by the customer requires assembly, assembly of that product is to be undertaken by the customer on his own care and expense.
8.1 During the checkout process, the client may choose a payment method between the ones displayed, ie cash on delivery (which is charged one euro and thirty cents (1.30€) added to the total price of the order), by credit card VISA, MASTERCARD, MAESTRO, EUROLINE or a direct deposit to the following bank accounts of the company:
• Pireus Bank ΙΒΑΝ: GR61 0172 0380 0050 3806 0831 977
• Alpha Bank ΙΒΑΝ: GR16 0140 3460 3460 0232 0000 354
• NBG IBAN: GR 18 0110 1530 0000 1534 7023 879
In such case, the customer should indicate the order number as a payment justification, so as to avoid any delay throughout the processing.
Last, in case an order is paid off by direct bank deposit, the customer should forward a copy of the deposit receipt via e-mail at email@example.com, or via FAΧ at the following fax number +30210-9370584.
9. Retention of Ownership Products / Risk
9.1 Any delivered goods remain in the full and exclusive property of STAR BOOKS until the final, complete and full payment of the purchase price (which includes, without limitation, VAT and any shipping costs). The risk passes down to the customer since the product delivery.
10. Selling exclusively to consumers
10.1 Products available on the e-shop of STAR BOOKS located at the website www.bibliotopia.gr, are designed and sold exclusively to consumers or businesses as the final users. Further sale of products for commercial purposes is not allowed unless agreed in advance and in writing for that purpose with STAR BOOKS. STAR BOOKS reserves every legal right, including explicitly not accepting purchase proposals which, at its sole discretion, create the impression that were meant for resale or, generally, furthermore marketing / exploitation of the products on sale.
11. Force Majeure
11.1 STAR BOOKS cannot be held responsible for any delays concerning the execution of its obligations (including the delivery of products it sells through its e-shop located at the website www.bibliotopia.gr) that are not attributable to STAR BOOKS or are due to force majeure or events outside its control. In any of the cases mentioned above, the time in which STAR BOOKS has to perform its obligations is extended, automatically and without requiring any action on the part of STAR BOOKS for that purpose, for the duration of the fact that does not allow STAR BOOKS to perform its obligations. Indicative examples of such cases are, among others and with no limitations, strikes, terrorist actions, wars, suppliers’ problems / transportation problems / production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters. If such events last more than two (2) months, any product’s purchase agreement may be terminated by either party (i.e. both STAR BOOKS and the customer) without compensation of any kind and form.
12. Order Cancellation
12.1 The customer may cancel their order only if it is in the stage of "in progress." The order cannot be canceled if it is in any other stage.
12.2 Since the customer’s order is in the stage of “in progress”, they (the customer) are able to cancel the order by either pressing the “Cancel” button located inside the section “My orders”, or by seeking annulment through e-mail at the following e-mail address: firstname.lastname@example.org.
13. Right of withdrawal / Product returns
13.1 If the customer is a physical person (consumer) who makes the product purchase contract for personal use and not to serve their business activities, they reserve the right to withdraw from that contract within fourteen (14) days, by returning the product to STAR BOOKS on its original state, along with the purchase receipt and by taking over the shipping costs, according to article 4 paragr. 10 Ν. 2251/1994. The refund amount equals to the value of returned ordered products.
14. Instructions on the right of withdrawal
14.1 The customer has the right to withdraw with no reason from the remote sale of products in writing and within fourteen (14) days by returning the products to STAR BOOKS in their original state along with the purchase receipt. That right starts from the day the goods were delivered to the customer. The in time dispatch of the withdrawal declaration document along with the products’ purchase receipt, or the products’ shipping along with the products’ purchase receipt within the above deadline period, will suffice for the due practice of the right of withdrawal.
14.2 The withdrawal declaration is sent in writing by registered mail to the company under the name “STAR BOOKS SA TRADING BOOKS, PAPERS, MULTIMEDIA AND RELATED ITEMS” and the distinctive title “STAR BOOKS SA” (STAR BOOKS), based in Nea Smyrni of Attica on the 9th 25th Martiou Street, Postal Code 171 21 or by e-mail at the dollowing address: email@example.com and accompanied with the products’ purchase receipt. The products, along with their purchase receipt, are returned with customer’s charge, or are received by the customer’s chosen place by STAR BOOKS with charge according to the price list in paragraph 7.2 of this document, to be paid by the customer to STAR BOOKS in order to receive them.
14.3 In case of a valid practice of the right of withdrawal, the customer should financially compensate for any impairment of the product as well as any consequences following that impairment, only in the case and to the extent that is due to the treatment of the product outside the usual examination of the features and functionality of the product. As “usual examination of the features and functionality of the product”, is meant the test of such products, as this may take place as usual, and occurs in a physical store. The customer shall bear the costs of returning the product. Each customer's obligation to pay any amount of money in STAR BOOKS associated, directly or indirectly, by the part of the customer right of withdrawal (including, without limitation, costs of returning the product, compensation, etc) should be fulfilled by the customer within thirty (30) days, starting to count from the time of dispatch of the withdrawal declaration or by returning the product.
14.4 The right of withdrawal as of art. 4 paragr. 10 N. 2251/1994 does not apply: a) in cases where the sale price of the goods paid at a STAR BOOKS physical store and at the same time, the products have reached the physical store as well, in which case the sale is not considered committed by distance, b) where the products supplied are manufactured according to the specifications that the customer has prescribed or according to personal requirements, c) in cases where the delivered products are in sealed package and were unsealed by the packaging or the package has been tampered with in any way.
14.5 In case of valid practice of the right of withdrawal, and on the condition that the product has been returned to STAR BOOKS along with its purchase receipt, the customer should receive a credit note of equal value to the sales price, which should be repaid by STAR BOOKS, without undue delay, in the same way the customer conducted the payment in the first place. It is expressly agreed, and the client already unconditionally provides the irrevocable mandate and consent thereto, that STAR BOOKS is entitled to withhold the shipping costs from the returning to the customer amount of money, which are borne by the customer, as well as any compensation in case of disaster or impairment of the product due to deterioration or failure of the product due to the customer’s fault (including slight negligence). In any case and with absolutely no limitation of the above, STAR BOOKS has the right to claim, using every legal means, any amount for every damage that has occurred (including, without limitation, costs of returning the product for damages deriving from impairment of the product due to damage or failure of the product etc.).
15. Consumer rights - Liability - Force Majeure
15.1 Consumer rights under the provisions on sale of consumer goods of the Civil Code, Article 5 of Law. 2251/1994 and any other consumer protection provisions apply unchanged.
15.2 Claims for damages or compensation of any kind and the legal basis, are excluded. Own they exclude claims for damage to health, life and physical integrity.
15.3 Any claim for compensation or payment for any kind of legal basis, assistance in case force majeure, is excluded.
16. Claims for defects
16.1 The customer is also entitled, within the legal timeframes and regardless of unjustified right of withdrawal within fourteen (14) calendar days from the article 4 par. 10N. 2251/1994, to exercise its statutory rights due to defectiveness of the product bought before any physical store of STAR BOOKS on Greek territory or submitting a request by e-mail to the following address: firstname.lastname@example.org.
16.2 In case of a defect of the product purchased, the customer can contact STAR BOOKS by e-mail to the following address: email@example.com, and take all necessary and necessary ancillary directions and information.
16.3 If a product is declared as faulty by the customer, STAR BOOKS reserves the right to ascertain, by every way and means, if this product is in fact defective, as claimed by the customer.
16.4 Τotal or partial cession, assignment, transfer or otherwise, of any kind and in any legal form, distribution rights with respect to any defective product, is absolutely excluded.
17. Applicable law, exclusive jurisdiction and other conditions
17.1 The above mentioned conditions of sale of products through the e-shop of STAR BOOKS located at the website, as well as any amendment, change or alteration, are governed and complemented by Greek law.
17.2 Any provision of these terms to be against the law ceases to have effect and gets removed from the present, without in any way affecting the validity and reliability of other conditions that remain valid and being applied as they are.
17.4 No modification of these terms (ie those products’ sales conditions, conditions of use of the site www.bibliotopia.gr and privacy terms) will not be considered and will not be part of the contract between STAR BOOKS and the visitor / user of its website / purchasers of products sold via e-shop, unless expressed in writing and has not been incorporated in it.
17.5 The, on behalf of STAR BOOKS, non practice or partial practice or untimely practice of any right reserved by STAR BOOKS, comes as a result from the above contract between STAR BOOKS and the visitor / user of its website / purchasers of products sold via e-shop or the law, either once or repeatedly, as well as the grant of ex gratia time or the acquisition by STAR BOOKS infringement tolerance of any term of said contract or law does not constitute and shall not be construed, under any circumstances, as a waiver of any right or weakening of any right nor be deemed to restrict or prevent in any way, practice, of every shape and form, its rights. STAR BOOKS’ resignation of any right can be made only in writing, excluding any kind of evidence and even that of the oath.
17.6 These conditions of sale of products through the online store of STAR BOOKS located at the website www.bibliotopia.gr are governed by the Greek Law and interpreted by that law. For any dispute that may arise regarding the validity, interpretation and application of these terms for the product sales through the e-shop located at the website www.bibliotopia.gr, and the – as above – contract between STAR BOOKS and the visitor / user of its website / purchaser of the products sold through its e-shop as well as for any issue or dispute may arise regarding these terms or / and the said contract or any matter or dispute that is connected, directly or indirectly, with the visit at the present website or the use of it or the purchase of products through the e-shop of STAR BOOKS located at the present website, including (without limitation) trials concerning the execution and precautionary measures, are appointed as solely responsible the Courts of Athens (in Greece), which have the relevant jurisdiction and will apply the Greek Law. In addition, and in support of the above, the Courts of Athens (in Greece) have the relevant jurisdiction and shall be solely entitled to consider all of these differences, whenever they occur, in accordance with the provisions of Regulation (EC) No 44/2001 of the Brussels Convention, the Lugano Convention, the Rome Convention (I and II), and any other international conventions, treaties or other legal text of any kind, binds Greece.
* Volumentrical weight (Kg) = [Length (cm) * Width (cm) * Height (cm)] / 5000